Invoice entry takes 80% less time, and each container run saves about four hours.
What they wanted to improve
Three processes they wanted to speed up. Supplier invoices took a long time to enter by hand, one line at a time. Employees had to navigate the ERP to find how a process was supposed to run. And getting the logistics information for a container into the ERP took hours every time.
What I did
One day on site to see where the problems actually were and what AI could do about them. Out of that day, three agents in a chat platform: one that puts supplier invoices straight into Odoo, one that reads the Excel file received for a container and writes it back into the ERP, and one that knows their internal processes, so an employee follows a process by asking the agent instead of navigating the ERP. While I was there we also cleaned part of the data, using agents to read the system and find the records that were wrong.
The result
Invoice entry takes 80% less time and the invoices in the system are more accurate than when they were typed in by hand: reviewing what the agent read is quicker, and safer, than entering everything. The container run saves about four hours each time it is done.