A lead arrives qualified, with the conversation that produced it, instead of a name and an email address.
What they wanted to improve
Enquiries came in through a contact form, and nobody knew what the visitor needed until somebody called them back.
What I did
A bilingual agent on the site, trained on the company’s own catalogue, technical sheets and regulatory documentation. It answers the visitor’s questions, works out what they need, and creates the lead in the CRM with the whole conversation attached, routed to the right person by territory and segment.
The result
A lead arrives qualified, with the conversation that produced it, instead of a name and an email address.
Inbound leadsConversational agentBilingualCRMWebsiteAgent buildingOdoo